Cancellation policy

At The Coaching Hut, we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all of our valued clients, we kindly request adherence to our cancellation policy.

1. Cancellation Notice:

Clients should aim to notify the Coach of cancellations at least 24 hours in advance.

2. Late Cancellations:

Cancellations made more than 24 hours ahead of the appointment time will be able to be rescheduled.

Cancellations made within 24 hours of the appointment time will result in a forfeited session..

3. Client No-shows:

Failing to show up for your scheduled appointment without prior notification will result in a forfeited session.

Repeated no-shows may lead to an inability to book future appointments.

4. Coach No-shows:

Failing to show up for your scheduled appointment without prior notification will result in a client being provided with a replacement code and the option to choose an alternative Coach.

Repeated no-shows may lead to an inability to operate as a Coach on The Coaching Hut.

5. Late Arrivals:

We understand delays can happen. However, clients arriving more than 15 minutes late will be treated as a late cancellation and the session will be forfeited. This ensures that we can provide the best service to you and our other clients.

6. Exceptions:

We recognise emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at the discretion of The Coaching Hut management.

Contacting Us:

For any questions about this policy, please use the Contact Us page.

By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients. For further details please see our Terms of Service.

We appreciate your understanding and cooperation.

Thank you for choosing The Coaching Hut.